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Welcome to GBG Sales Store (“we”, “our”, or “us”) at www.topshoeco.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Store & Target Audience

GBG Sales Store specializes in premium footwear and fashion watches for style-conscious customers who value both quality and affordability. Our products cater to adults seeking fashionable yet comfortable options across various footwear categories including boots, heels, loafers, sandals, sneakers, and slippers, complemented by our selection of fashion watches.

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information for all purchases
  • Maintain the confidentiality of your account credentials
  • Not use our site for any illegal or unauthorized purpose
  • Comply with all applicable laws and regulations
  • Be responsible for all activities that occur under your account

3. Products & Services

3.1 Product Descriptions

We strive to accurately display product colors, features, and specifications. However, actual colors may vary slightly due to monitor settings. Product dimensions are approximate.

3.2 Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3.3 Non-Returnable Items

For hygiene reasons, slippers cannot be returned unless defective. Customized items and those marked “Final Sale” are also non-returnable.

4. Ordering & Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available.

4.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that you have the legal right to use your chosen payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time without notice, though changes won’t affect accepted orders.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods to most international destinations (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days

5.3 Delivery Estimates

Delivery times are estimates only. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns & Exchanges

6.1 Eligibility

You may return most items within 15 days of delivery if:

  • Items are unworn with original tags attached
  • Original packaging is included
  • Proof of purchase is provided

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for return authorization (within 2 business days)
  3. Ship items to: GBG Sales Store – Returns, 70 Valley Road, Louisville, US 40204

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6.4 Exchanges

We’ll ship replacements after processing your return. Price differences will be adjusted, and standard shipping charges apply.

7. Intellectual Property

All content on this site (text, graphics, logos, images) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

GBG Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products. Our maximum liability shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by the laws of the United States and the Commonwealth of Kentucky, without regard to conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or our services, please contact:

GBG Sales Store
70 Valley Road
Louisville, US 40204
Email: [email protected]