At GBG Sales Store, we’re committed to providing premium footwear and fashion watches with exceptional service. Please review our shipping and returns policy below.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to customers worldwide (excluding Asia and certain remote areas):

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

Eligibility

You may return or exchange most items within 15 days of receiving your order if they meet these conditions:

  • Items must be unworn and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene and customization reasons, the following cannot be returned unless defective:

  • Slippers (due to intimate contact with feet)
  • Customized or personalized items
  • Items marked as “Final Sale”

Return Process

  1. Submit Your Request: Email us at [email protected] within 15 days with:
    • Your order number
    • Item(s) for return/exchange
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with return instructions
  3. Ship Your Return: Package items securely with original packaging and include your return authorization number. Ship to:
    GBG Sales Store – Returns
    70 Valley Road
    Louisville, US 40204

Important: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (except for our errors)

Please allow additional time for your bank or credit card company to process the refund.

Exchange Processing

  • We’ll ship your replacement once we process your return
  • Price differences will be adjusted (charged or refunded as needed)
  • Standard shipping charges apply for exchanges

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange free return and replacement

International Returns

For international customers (excluding Asia and certain remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using trackable shipping
  • Original shipping fees are non-refundable

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.