At GBG Sales Store, we want you to be completely satisfied with your purchase of our premium footwear and fashion watches. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Slippers (due to intimate contact with feet)
  • Customized or personalized items
  • Items marked as “Final Sale”

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Email Body:
Dear GBG Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s), Size(s), Color(s)]
Reason: [Please specify]
I would prefer: [Refund to original payment method/Exchange for (specify product details)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

We will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Package your items securely with all original packaging and include your return authorization number. Ship to:

GBG Sales Store – Returns
70 Valley Road
Louisville, US 40204

Note: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping charges apply for exchanges

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We will arrange for a free return and replacement

International Returns

For international customers (excluding Asia and certain remote areas):

  • You are responsible for all return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.