Welcome to GBG Sales Store’s FAQ section! We’re here to provide quick answers to your questions about our fashion-forward footwear and accessories. Whether you’re curious about delivery times, return policies, or payment methods, you’ll find the information you need below.
About GBG Sales Store
Who is GBG Sales Store’s target customer?
Our store caters to fashion-conscious individuals who appreciate quality footwear and accessories at accessible prices. Our customers range from:
- Trend-conscious shoppers looking for stylish boots, heels, and sandals
- Watch enthusiasts seeking fashionable timepieces
- Practical shoppers stocking up on comfortable flats, loafers, and sneakers
- International customers who want global shipping with reliable delivery
What is GBG Sales Store’s style aesthetic?
We offer a curated selection of contemporary footwear and watches that blend current trends with timeless style. Our products feature:
- Fashion-forward designs for various occasions
- Quality materials and craftsmanship
- A balance between statement pieces and wardrobe essentials
- Options for both casual and dressy styles
Product Questions
What types of products do you offer?
We specialize in:
- Footwear: Boots, flats, heels, loafers, sandals, shoes, slippers, sneakers & athletic shoes
- Accessories: Fashion watches for men and women
How do I choose the right size?
Each product page includes detailed sizing information. We recommend:
- Measuring your foot and comparing to our size charts
- Reading customer reviews for fit notes
- Considering the style (some heels or boots may fit differently)
- When in doubt, contact us at [email protected] for personalized advice
Are your products authentic?
Absolutely! We source all products directly from authorized manufacturers and distributors. Every item in our store is 100% authentic and covered by the original manufacturer’s warranty where applicable.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries! However, we currently cannot deliver to some remote areas in Asia and other locations. You’ll be notified during checkout if we’re unable to ship to your address.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping: Available for orders over $50 via EMS, arriving within 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.
What if my package is delayed?
While we provide estimated delivery windows, actual times may vary slightly due to customs processing in your country. If your package hasn’t arrived within 5 business days after the estimated delivery date, please contact us at [email protected] and we’ll investigate with the shipping carrier.
Returns & Exchanges
What is your return policy?
We want you to love your GBG purchases! You may return most items within 15 days of delivery for a refund or exchange, provided they are:
- In original, unworn condition
- In their original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
How do I initiate a return?
Please email us at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate return address. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company’s policies.
What if my item is damaged or incorrect?
We’re sorry for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged or incorrect item, along with your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Account & Customer Service
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to:
- Track your orders
- Save your shipping information for faster checkout
- View your order history
- Create a wishlist of favorite items
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter the email address associated with your account. We’ll send you a link to create a new password.
How can I contact customer service?
Our friendly customer care team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 70 Valley Road, Louisville, US 40204
Still have questions? Don’t hesitate to reach out to our customer care team at [email protected]. We’re here to ensure your GBG Sales Store experience is as stylish and seamless as our products!
Happy shopping from the GBG Sales Store team!